New client questions, answered.

Absolutely. We have an open-door policy and encourage every new client to tour first. Call to schedule or stop by during business hours.

By size, age, temperament, and energy level — assessed at check-in and reviewed every visit. Groups are never overcrowded, and staff are always present.

We happily administer it, and supervisors confirm nothing is missed. Bring medication in its original packaging with clear dosing instructions.

Yes — boarding and daycare clients have live webcam access throughout their pet’s stay to all play areas during normal business hours.

We monitor continuously. If we have a concern, we contact you immediately to share our assessment and next steps. In an emergency we transport to the nearest veterinary clinic and reach out for instructions. Our team can handle nearly any situation — we’ve seen most of them since 1998.