New Clients · First Visit

Your first visit, what to expect.

Your first visit starts with a brief check-in where we meet you and your pet. No surprises, no fine print — here’s exactly how it goes.

Step by step

How the first visit works.

We meet you and your pet, get you settled, and answer any questions before anything begins.

For boarding and daycare, we do a temperament assessment — not to decide whether we’ll take your dog, but to understand how to care for them best.

We’ll ask about routine, food, any medical needs, and behavioral quirks; the more you tell us, the better we can meet their needs.

Most first visits take 20–30 minutes. After that, we handle everything.

No surprises

The more you tell us, the better we can meet their needs. That’s the whole point of the first visit.

Helpful to bring

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Up-to-date vaccination records (dogs: Rabies, DHPP, Bordetella, plus a negative fecal result from the last six months; cats: Rabies, FVRCP).

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Any medication in its original packaging with clear dosing instructions.

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Your pet’s food, if they’re on a special diet.

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Notes on routine, quirks, and anything that helps them feel at home.

Book online or call (312) 397-9077. Tour any time during business hours — our door is always open.

First day of daycare or first night of boarding is on us.